I took a phone call on Thursday evening. It was to the house phone, which is unusual, but my sister calls me on that so I always answer. I’d just dished up dinner which was a melange of pasta, sprouts, broccoli and haloumi in fresh pesto. I mention this because it is a meal that is best eaten hot.
I answered the phone. ‘Is that Mrs Rose?’ she asked.
Obviously not and an instant indicator that this was a sales call.
‘Yes it is,’ I replied, because even though she did not know how to pronounce my name I am the person she wanted to speak to.
‘Have you got a minute?’ she asked.
‘No, actually, I’ve just put out dinner.’
‘I understand you still have wooden fascia boards.’
‘I don’t want to buy anything thank you.’
‘This isn’t a sales call.’
‘You know,’ I said, handing Sally her bowl, ‘I’ve just served out our dinner and I’d like to eat it while it’s hot. Goodbye.’
As I put the phone down I heard her complain, ‘That’s a bit rude isn’t it!’
This must be the fourth call I’ve had from these people. I am not going to buy their product. I’ve told them that three times. I sympathise with anyone who has to make a living cold-calling people. It’s a thankless task, but I have always been of the opinion that if I want a service or a product I will research my options and call the people I choose, to ask for a quote. I don’t appreciate companies calling me and refusing to take a polite ‘no’.
I signed up to the mailing preference service some time ago when I got tired of unsolicited junk mail. I vaguely thought I’d done the telephone version (TPS) at the same time but I haven’t been sure. I’ve just checked and my number has been registered.
This is what it says on the TPS website;
‘The Telephone Preference Service (TPS) is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered on the TPS.’
According to the regulator of this legislation, the Information Commissioner’s Office:
If you have received a live telesales call, and you are registered on the TPS, you can complain directly to the TPS in the first instance.
If you continue to receive telesales calls despite complaining to the TPS you should complain to us.
We may be able to help if:
- you have received a marketing call;
- you can identify the caller;
- the caller is based in the UK; and
- you have registered with the Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS); or
- you have a record showing you had previously informed the caller that you did not wish to receive its marketing calls.
So the next time this company is rude enough to call me, despite me registering not to receive marketing calls, I will tell the that I will report them, and then I will report them. I’m almost looking forward to it.